Support

We're here to help

If anything goes wrong with your story — generation errors, missing or odd illustrations, payment issues, print orders, refund requests, or anything else — reach out and a real human will get back to you.

Or message us on WhatsApp for faster support

Chat with us on WhatsApp

Usually answered the same day.

or Email us at

info@onceuponu.com

We usually reply within 1–2 business days.

Tips for a faster reply

Include the hero's name and the date you created the story.
If there was an error, paste the message you saw on screen.
For print orders, include your order confirmation email.

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